Home ⁄ Shipping and Returns

Shipping Policy

Orders are generally ready for dispatch within 3 – 5 working days. Please allow extra time around Christmas.

Shipping method – Orders are dispatched by 2nd or 1st class Royal Mail depending on your choice at checkout. All parcels are tracked and may require a signature on delivery.

In accordance with estimated transit times quoted by Royal Mail, 2nd class parcels transit in 2-3 working days and 1st class the following working day. Please select the correct shipping option when placing your order.

International parcels are sent through Royal Mail Tracked or by Courier.

Returns Policy

All our products are handmade by Lucy Wagtail and made to order, therefore are non-returnable and non-refundable unless faulty.

If you are in any doubt as to colour matching, please ask for a swatch, I am happy to provide up to four swatches free of charge. Thereafter there will be a charge of £1.00 per swatch.

Refunds for faulty items are only processed after inspection. Please contact us within 14 days of receiving your order.

All items must be returned in their original packaging.

If you wish to return an item please contact me by email at irene@lucywagtail.com. Orders will not be processed for a refund without prior discussion.